We strive to ensure that you’re completely satisfied with your purchase however, if you need to make an exchange, please review our policy:
There are no exchanges on lip products given the nature of the items.
For Lash Items We offer exchanges only with UNOPENED & UNUSED lashes. An exchange must be requested within 3 days of purchase to be eligible.
We do not offer refunds.
Non-Returnable Items
Please note that certain products are not eligible for exchange:
- Lip Products
- Opened or used items.
- Items without original packaging.
- Items damaged due to improper handling after delivery.
How to Request an Exchange
- Contact us at [email protected] within 3 days of receiving your order.
- Provide your order number and details of the product you wish to exchange.
- Upon receiving and inspecting the returned item, we will process the exchange within 3-5 business days.
- Shipping costs for returning items are the responsibility of the customer.
Damaged or Incorrect Items
If your items arrive damaged or you receive the wrong product, please contact us immediately at [email protected] and we’ll correct the issue at no additional cost.